Why you shouldn’t buy from Dabs.com

I’ve used Dabs.com for purchasing personal computer equipment for over 5 years. Historically their pricing has been competitive and ordering from them has been relatively hassle free. That appears to have changed recently.

On Tuesday 3rd September I placed an order for roughly £800 worth of components and, included in this, was £10 I paid for next day delivery. I duly received an order confirmation and later that day I also received dispatch confirmation – in fact I received 3 dispatch confirmation emails.

On Wednesday 4th September I got a call from Tuffnells Parcells Express (A company I’ve never heard of who don’t even due parcel tracking…..) asking to confirm the delivery address. This is a little strange as every other courier company I can think of has never encountered problems finding the address. As it’s a business address that’s constantly receiving deliveries this did trigger an alarm bell but I thought that they’d double checked the address so maybe I should give them the benefit of the doubt.

Of course there was no delivery on 4th September.

This morning I called Dabs.com and got through to a very friendly sounding support representative and, after confirming my identity, asked why I hadn’t received my goods the previous day.

“They were only despatched this morning” – This confused me slightly so I asked why I had received 3 order dispatch confirmations on Tuesday night if they hadn’t actually dispatched the goods until Thursday morning. Had I misunderstood the content of the emails? Had I misunderstood the meaning of “Next day delivery”?

“Oh but we had to confirm the full address with the couriers” – Well certainly I would expect this, it’s generally considered the correct operational procedure when dispatching goods to know where you are sending them. I commented that the couriers had also confirmed the delivery address by phone with me. At this point I did ask why, if the goods were only dispatched on the 5th, the courier company called to confirm the delivery address a full 24 hours before they received the goods for shipping.

“Well the goods are out for delivery now.”  – Didn’t really answer my question but, given the support rep was clearly lying about everything else at this point I couldn’t face arguing. So I enquired about getting a refund for the delivery charges as they had clearly failed on that promise alone.

“You’ll have to phone once the goods are delivered and then we’ll refund the delivery charges”

 

The lesson here is that, while pricing means a lot when ordering online, appalling customer service will get documented and posted online. My advice would be, if you ever consdier using Dabs.com in the future, always take a moment to remember they lie about their services.

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